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Departments

The Building & Code Enforcement Division is responsible for permitting and monitoring construction activity within St. Charles. This Division is also responsible for enforcement of property maintenance, building & life safety, and zoning codes. The Building & Code Enforcement Division also administers other permits such as Special Events and Outdoor Cafes.

(630) 377-4406

(630) 377-4406

The mission of the City Administration Office is to provide leadership and support to citizens, city departments, the Mayor and City Council by assessing their needs, providing direction, coordinating activities, and articulating and channeling information in a manner that is customer friendly and will most effectively provide guidance for decision-making.

(630) 377-4422

City Administrator’s Office
2 E. Main Street
St. Charles, IL 60174
cao@stcharlesil.gov
(630) 377-4422

Our Mission: The Community & Economic Development Department‘s mission is preserving our heritage, community character and natural resources, while building a better community; enhancing quality of life; and responding to community needs  through orderly planning and regulation of development within St. Charles. We strive to provide reliable and efficient services to our customers.

(630) 377-4443

2 E. Main St
St Charles, IL 60174

Email your questions & comments

Division of Police Department

The Criminal Investigations Division includes multiple units that complement not only each other, but also serve to complement, assist, and support the Patrol Section of the Department. The units within the Division include the following:

The Development Engineering Division is primarily responsible for providing professional engineering services during planning, design and construction for development within St. Charles. This Division is also responsible for administration of the stormwater management ordinance, the City’s land development & engineering regulations and for coordination with the City’s Public Works Department. The Development Engineering Division also administers right–of–way permits.

(630) 443-3677

2 E. Main St.
St. Charles, IL 60174
(630) 443-3677
(630) 377-4062 fax

Economic Development

It is our mission to create a business-friendly environment so that existing businesses will choose to remain and new businesses will locate to St. Charles, thereby creating a variety of goods and services for residents and businesses and ensuring the City maintains a balanced tax base that creates sufficient revenue to provide for City services.

Division of Public Works

About the Electric Utility

The St. Charles Municipal Electric Utility began in 1892, when the City Council unanimously approved a payment to Phillip Harvey of $520 for preliminary work on a lighting plant that would establish a City electric utility with capacity to power 1,500 incandescent lights. Soon after, the entire male population of St. Charles (272) voted by a 2/3 majority to approve the plan and invest $20,000 in the building and steam generator.

electric@stcharlesil.gov
(630) 377-4407

Electric Outages
24 Hours - (866) 444-0016

Division of Public Works

The Environmental Services Division is responsible for maintaining, operating and administering the public water supply, wastewater treatment, sanitary sewer, and the collection and disposal of solid waste (including recycling). This division falls under the direction of the Environmental Services Manager.John Lamb.

Public Works Field Office
pw@stcharlesil.gov
(630) 377-4405

Our Mission

To provide exceptional customer service to residents, City departments, & other governmental entities through:
Providing timely information, billing and collections on utility accounts; procuring materials at the best possible cost; stocking needed items; maintaining acceptable inventory levels; monitoring financial activity; maintaining procedural controls; and ensuring fiscal responsibility.

(630) 377-4914

2 E. Main Street
St. Charles, IL 60174
(630) 377-4914
finance@stcharlesil.gov

Accounts Payable 
Invoices and Statements

To create and foster a safe and secure local community and deliver excellent emergency services, in order to safeguard and enhance lives, resources and community well-being.

GUIDING PRINCIPLES

These principles describe Department values that serve as guidelines for conduct and behavior, and apply to everyone at all times.

(630) 377-4458

Non-emergency/Administration: 630-377-4458

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

The City created the GIS division in 2004 to manage geographic information and operate as a centralized unit in the Information Systems Department. This governance model enables a uniform implementation of GIS services and applications. The benefits gained include coordinated data acquisition/maintenance efforts, focused training and employee development, deployment of applications that serve multiple needs, and clear oversight of operational expenses.

(630) 762-7076

2 E. Main Street
St. Charles, IL 60174

Our Mission

Develop cost-effective, efficient and pro-active strategies to attract and retain the highest-quality employees by: providing competitive compensation and benefits; fostering career development and training; and creating a healthy work environment.

(630) 377-4446

2 E. Main Street
St. Charles, IL 60174

General Information
hr@stcharlesil.gov
(630) 377-4446

It is the mission of the Information Systems Department to provide leadership in the management and distribution of information by working in partnership with other departments and other entities to utilize technology to further the City’s goals.

(630) 377-4400

2 E. Main Street
St. Charles, IL 60174

Mayor Raymond P. RoginaThe Mayor's Office handles a variety of functions which include city representation, citizen input, the Liquor Commission, Mental Health Board, coordination of community agencies, and licenses (tobacco, liquor, amusement, towing and vending).

Mayor Raymond Rogina

(630) 377-4445

2 E. Main Street
St. Charles, IL 60174
(630) 377-4445

The Planning Division is responsible for both long-range planning and current planning within St. Charles. Current planning activities include administration of the public hearing and approval process for zoning and subdivision applications; review of  applications within the Historic District by Historic Preservation Commission; and responding to citizens’ inquiries regarding zoning and new developments.

(630) 377-4443
(630) 377-4443
Division of Police Department

This Administration Division oversees several key sections of the Police Department, including: Traffic and Special Events, Police Records, Evidence/Property Custodian, and Community Restitution.  

Our Mission: We protect and serve our community with respect and a commitment to excellence.

Our Vision: Through the endless pursuit of excellence, the St. Charles Police Department shall remain a leader in the Fox Valley and Tri-Cities of both Kane and DuPage Counties.

Value Statement: The St. Charles Police Department and its employees value SERVICE, COURAGE, PROFESSIONALISM, and DEDICATION in serving our community. Each department member shall serve the citizens of St. Charles using the tenets of S.C.P.D. as our guiding principles; allowing all of us to “Make a Difference” each and every day we serve.  

(630) 377-4435

211 N. Riverside Avenue
St. Charles, IL 60174
police@stcharlesil.gov

Records/Front Desk
Phone (630) 377-4435
Fax (630) 377-1078

Division of Police Department


The Police Records Division is part of the Administrative Services Section of the Police Department and provides support service to the Department, the community, and other agencies. Often times, it is the first point of contact between citizens and the Police Department.

(630) 377-4435

Phone (630) 377-4435
Fax (630) 377-1078

Division of Public Works

The Public Services Division of Public Works consists of full- and part-time employees in Streets, Stormwater Sewer, Facilities and Fleet Service Areas. This division falls under the direction of the Public Services Manager, AJ Reineking.

Public Works Field Office
200 Devereaux Way
St. Charles, IL 60174
Phone (630) 377-4405
Fax (630) 513-7442
pw@stcharlesil.gov

Public Works is committed to ensuring that our customers receive quality services that are reliable, prompt and personalized at any hour of the day or night.

Public Works Field Office
200 Devereaux Way
St. Charles, IL 60174
Phone (630) 377-4405
Fax (630) 513-7442
pw@stcharlesil.gov
Hours: Monday through Friday
8 a.m. to 4:30 p.m.

Division of Public Works

The responsibilities of the Public Works Engineering Division can be split into two primary categories: development review/oversight and infrastructure management. Infrastructure management services include floodplain management, flooding assistance, traffic management and utility information. This division is staffed by full- and part-time employees under the direction of the Assistant Director of Public Works - Engineering, Karen Young.

 

City Engineering Office
2 E. Main Street
St. Charles, IL 60174
Tel: (630) 377-4486
Fax: (630) 762-6922

It is the mission of the Records Management Department to organize and manage the City’s records, comply with the State of Illinois Local Records Commission retention requirements for records, and respond to Freedom of Information Act requests within the guidelines set by the Office of the State of Illinois Attorney General. 

(630) 377-4400

2 E. Main Street
St. Charles, IL 60174

Division of Finance

The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.

2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov