The Illinois Environmental Protection Agency (IEPA) requires every water supply to develop and implement a cross connection (backflow prevention) control program.
Lakeshore Recycling Systems is the refuse & recycling contractor for residents within St. Charles city limits.
More information is at https://www.stcharlesil.gov/services/refuse.
Because we have seven wells with unique characteristics, water hardness in the distribution system varies, depending the proximity of your home to the different wells. Please refer to the water hardness map to determine the hardness of the water in your area.
Please call (630) 377-4405 for immediate assistance.
If call is after hours, please listen to voicemail prompts to leave a detailed message which will alert on-call staff.To report a water main break, please call the main Public Works Department number, 630-377-4405.
If it's after hours, you will be prompted to leave a voice message in the appropriate mailbox. Include your phone number and address and the Public Works staff member on call will get back to you.
In an emergency, please call 911 immediately.
Also, please be reminded that St. Charles Connect is not monitored after hours and should not be used to report an emergency situation.
