Utilities & Payments - Frequently Asked Questions

As a first-time bill payer, you can create an online utility account after you receive your first paper bill in the mail. Once you receive your first bill, you will be able to go to our website and create your profile to enroll in paperless billing, pay your bill online, and more.

• ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction.

Yes, effective as of February 12^th, 2024 the City of St. Charles has transferred systems and will no longer offer the “Paymentus” customer portal for users. For security reasons, your current online profile cannot be transferred to the new system. Customers currently paying online through Paymentus will need to create a new profile in the City’s new portal called SilverBlaze and set up payment methods (online fees still apply).

Effective as of February 13^th, 2024 our new customer portal, “SilverBlaze” is live for customers to create their new online account. Please note that you will need your new City of St. Charles utility account number (Ex: 00123456-00), an email address, and your name (as it appears on your utility bill).

No. This service gives you access to the most payment options which you may choose to use or not, complete online payment history, and allows you to set up email notifications.

*Please note* ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction.

One of the additional benefits of the online payment service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your online profile.