Utilities & Payments - Frequently Asked Questions
Payments
Are there any payment fees for utility bill payments?
ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction.
Other fees that could be assessed include:
- Late payments: 10% of the current balance due
- Payment returned for any reason: $20
Can I cancel or make any changes to my payment?
No, once you have authorized a payment and received confirmation, you will need to contact your financial institution to cancel the payment. This may be subject to additional fees.
Can I make a payment/schedule a payment after my due date?
Yes, however your account is subject to a 10% penalty on the current balance due.
Can I make same-day payments?
Payments made prior to noon Central time on a business day will be credited the same business day.
How does the charge appear on my statement?
The payment will appear as "CITY OF ST.CHARLES 630-377-4426 IL" on your bank or credit card statement.
How often is my utility account balance updated online?
Account balances are updated once per day. Payments made before noon will be reflected on your online account site within 24 hours. Payments made after noon will be reflected within 48 hours.
Is there a limit to how much I can pay per transaction?
Customers can pay up to $5,000 per transaction using the online customer portal.
Is there a Penalty for Late Payment of my Utility Bill?
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
Please note, if the online customer portal is unavailable or you cannot complete your online payment, you are still responsible for timely payment of your City utility bill.
When will my online payment be credited to my utility account?
Payments made prior to noon Central time on a business day will be credited that same business day. Payments made after noon Central time will be credited the next business day.
Will I receive confirmation for my payment?
Yes. Online payments will receive a "Payment Confirmation" email and IVR (phone payments) will receive a verbal confirmation number once the payment has been accepted.
