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The City of St. Charles is performing an inventory of water service lines to identify lines made with lead, as required by the Illinois Lead Service Line Replacement & Notification Act. The water service line is the smaller pipe that delivers water from the City water main to homes or businesses. To collect information for the inventory, the City is sending water customers an online survey to complete, which includes instructions on how to identify their water service line material.

Beginning May 1, 2022, the City stopped covering the Paymentus transaction fees for online utility bill payments. A convenience fee of $3.95 will be applied to all utility payments made online or over the phone through Paymentus. However, there are ways to pay your utility bill that do not incur the fee.

Fee Applied

The convenience fee will be applied to payments made online or over the phone using these methods:

For the fifth consecutive year, the U.S. Department of Labor has presented the City of St. Charles with the HIRE Vets Gold Medallion Award. The award recognizes the City for employing military veterans, and is part of the Honoring Investments in Recruiting and Employing American Military Veterans Act of 2017 (HIRE Vets Act).

City of St. Charles financial reporting practices have earned recognition from the Government Finance Officers Association (GFOA). For the 36th consecutive year, the City of St. Charles’ Annual Comprehensive Financial Report was awarded the Certificate of Achievement for Excellence in Financial Reporting. The award is the highest form of recognition in governmental accounting and financial reporting. It recognizes the City of St. Charles for showing a spirit of full disclosure in clearly communicating the City’s financial picture as of the end of the fiscal year.